Support & Troubleshooting
Find the right guide or contact support.
Check the relevant setup or feature guide first. If you still need help, describe what you were doing and what happened without sending account credentials or secrets.
Contact VoltEdgeTroubleshooting guides
Account setup
Tesla sign-in and the path into Owner Home.
Virtual Key pairing
QR/link use, vehicle checks, and pairing follow-up.
Charging setup and safety
Provider pricing, price limits, and best-effort charging guidance.
Owner Home
Current vehicle information and available owner features.
API Explorer
Catalog browsing, access requirements, and request review.
When contacting support
Share enough context to describe the issue—nothing secret.
- Name the page or feature and whether you had completed Tesla sign-in.
- Describe what you expected and what happened, including any non-sensitive error text.
- Do not include passwords, access tokens, API keys, private keys, or screenshots showing account, vehicle, or credential information.
- Do not include a full VIN or other vehicle/account identifiers unless support requests them through an approved secure channel.